About ClickIQ®

Joining a ClickIQ panel

Incentives for Participation

Who is ClickIQ?

ClickIQ is a leading market research technology company that specializes in online market research and panel management applications. ClickIQ helps companies define, shape, test and monitor their products and services to better meet their customers' needs. ClickIQ uses the Internet to facilitate this "conversation" between businesses and the valued advisors that are part of a panel.

What type of information do you collect from me?

During the sign up process (panel registration), you will be asked to provide basic information about yourself. This information helps us establish your panelist account and is used to invite you to participate in surveys where your insights and experience are most appropriate to the study subject matter. Over time, we will ask you to add to or update your account profile through short questionnaires called Profile Boosters.

Is the information I share private and secure?

Yes. Privacy is of tremendous importance to ClickIQ. Our success is built upon the trust our panel participants have in us to maintain the confidentiality of their personal information. All of the information collected in our surveys or focus groups will be used for research purposes only. Panelists' name, address, individual responses, and other personally identifiable information will never be disclosed to anyone. Read more in ClickIQ's Privacy Policy.

What are participating companies going to do with this information?

Your opinions and insight will help companies and organizations shape, test and improve their current products and services. You may be asked to share your opinion on a new product idea or an alternative communication or promotion. Companies also ask questions to help them introduce new products and services that are relevant to consumers and customers.

How do I join?

Joining is quick and easy - go to the registration page of the panel you have been invited to join. You will be asked for some basic information to set up your account and to establish your profile. Profile information is used to select you for participation in research studies (events). There is no cost to join a panel at ClickIQ.

Who can participate in this ClickIQ panel?

Panelists must reside in the U.S. or Canada to participate. Residents of other countries are not allowed to participate as panelists at this time*. ClickIQ reserves the right to deny earnings payments to any panelist that requests a payment to be sent to a mailing address outside the U.S. or Canada or is otherwise identified in the system as a resident of another country.

*Please note that ClickIQ manages several panels, some of which may now or in the future allow participants from other countries. If you have a question about the specific panel you belong to or would like to join please use the Customer Service link at the top of this page to submit an inquiry to ClickIQ.

Will panel membership cost me anything?

No. Signing up and participating in research events at ClickIQ is free. ClickIQ basically serves as a place for you to make yourself available to be a participant in research studies and get compensated for your time and effort. We recommend that you never join a panel or website that charges you to participate in research studies.

What do you do with the registration information I provide?

The account set up and profile information you provide at registration is stored in your online account for the panel you joined. The information may be used to qualify you for research events - it is not shared with the research sponsors or third party companies or organizations. Your account profile resides on a secure ClickIQ computer system. It is accessible to you at all times and can be updated as needed.

Is my privacy protected?

At ClickIQ, you control and manage your personal information. It is accessible to you at all times and can be updated as necessary. Protecting your privacy is one of our top priorities. ClickIQ will never share your name or other personal information without your permission. It is typically used only to qualify you for participation as a panelist and to submit payments to you as necessary. Please refer to the ClickIQ Privacy Policy for more information.

Will I get any phone calls? Am I going to be put on a mailing list?

In general, communication is via email and through the panel's website. Unless you give ClickIQ permission to communicate with you by phone or mail we will not contact you by these methods.

Please be aware that payments you earn may be made by paper check and mailed to you when you request it.

I have multiple email accounts. Which should I use for ClickIQ?

It is important that the email address that you provide be one that you check frequently. Many of the research events are time-sensitive and you will want to learn about them quickly in order to participate before they close.

What if I want or need to change my email address?

Since we use your registered email address to contact you and to identify you with your panelist information, it is vital that you keep your profile information current with your primary or newest email address. You can update your email address and other contact information at any time by logging into the panel site, going to "My Profile" and updating your account information as needed. Click "Done" when you are finished to save the changes.

How do I access my panelist account at ClickIQ? What if I can't remember my password?

When you visit the panel's login page, you will be asked to enter your username (email address) and password to gain access to your panelist account.

If you forget your password, simply click on the "Forgot Password" link on the login page. The system will ask you to enter the email address you use for the panel and then it will present the hint question you gave us during the sign up process. This allows us to verify your identity. Once you've answered the hint question correctly, an email containing a new password will be sent to your email address, usually within 1-3 minutes. Once you are able to log in with the new password, for security reasons, we recommend that you change it. To do so, go to the "My Contact Information" link and update and confirm your new password. Click "Done" when you are finished.

What if I need to update my contact information?

You can change or update your contact information at any time. Simply login to the panel website, go to the "My Profile" link and update your contact information as necessary. Click "Done" when you are finished.

How do I stop participating as a panelist?

If you decide to stop participating, send an email to Customer Service or click to unsubscribe in any email you receive from ClickIQ. We will promptly deactivate your panelist account.

What are the participation incentives and how do I earn them?

Event sponsors pay for your participation. Incentives may include cash payments, sweepstakes entries and in unique instances an alternative incentive offered by the event sponsor, for example, a free product. The incentive type used for the panel you belong to is specified in the opportunity offer. ClickIQ's primary payment method uses a point system, called IQPoints. All points earned from participation in client-sponsored events are automatically deposited into your account. You can redeem IQPoints on the Rewards page in your account when your earnings balance reaches a minimum of 2,500 IQPoints, or $25 (USD), and redeem them for cash payments via PayPal, ACH direct deposit or mailed check. (Note: ACH direct deposit and mailed check payment options only available to US residents.)

How will I be notified about new surveys and other events?

You will receive an email invitation addressed from ClickIQ on behalf of the panel. The event invitation will include a description of the event, an estimated time required of you to complete the event, a scheduled date, if applicable, and the incentive for participating and completing the event.

How will the companies select me to participate?

You will be invited to participate in events based on the information you provide in your personal profile. Therefore, it is important that your profile information is kept up-to-date.

What is the format of an event activity?

Depending on the research event, you might be asked to complete a survey questionnaire, answer questions via email, participate in a online discussion group and in some cases, a phone or mall interview.

How much time does an event activity take?

The time required to complete event activities will vary depending on the format. Most surveys will take 3 to 15 minutes. Online discussion groups generally last 60-90 minutes. Other activities may take more or less time. The estimated time will be included in your invitation. You are able to decline or disregard an invitation if the timing is not convenient for you.

What happens when I agree to participate in a sponsored event?

It depends on the type of research event. If you are invited to take a survey, you will be able to click on a link in the email and take a survey (also accessible from your account), right away, or later if that would be more convenient. Other events are scheduled for a specific time - when you accept an invitation for an online discussion group or other kind of event, you will receive a follow-up email with additional details including time requirement and date(s) of the event.

Is there a minimum number of activities I need to do to participate in the program?

You are free to accept or decline any opportunity at any time. Panelists who have not logged into the system or accepted to participate and complete an event in over a six month period will be contacted to see if they wish to continue as a panelist or to unsubscribe and have their panelist account deactivated.